Complaints Policy



Castles Education are committed to providing a quality service to all of our clients and candidates.

If you are not entirely satisfied with any aspect of the service you have received from Castles, then we would like you to let us know.

To register a complaint, please email detailing the problems you have experienced. It is important you provide us with all the facts regarding your problem, including details of people you have already spoken to so we are able to conduct a full investigation.

Alternatively, you can post your complaint to the following address, marked for the attention of the Regional Director  Kim Hinchliffe:

Castles Education

Bartle House

Oxford Court

Manchester M2 3WQ

Your complaint will be acknowledged within 48 hours and dealt with fairly, confidentially and effectively.  You will be provided with a likely timescale for resolution, and we will keep you regularly informed of our investigations and any actions we are taking.